Privacy Policy

By Daily Pty Ltd – PRIVACY POLICY

This Privacy Policy sets out our commitment to protecting the privacy of personal information provided to us, or otherwise collected by us, offline or online, including through our www.bydaily.com.au (Site). In this Privacy Policy, “we,” “us,” or “our” means By Daily Pty Ltd and ABN 41680011901.

Personal Information

The types of personal information we may collect about you include:

  • Your name;
  • Images of you;
  • Your contact details, including email address, mailing address, street address, and/or telephone number;
  • Your marital status and/or anniversary;
  • Your age and/or date of birth;
  • Your credit card details;
  • Your demographic information, such as postcode;
  • Your preferences and/or opinions;
  • Information you provide to us through customer surveys;
  • Details of products and services we have provided to you and/or that you have enquired about, and our response to you;
  • Your browser session and geo-location data, device and network information, statistics on page views and sessions, acquisition sources, search queries, and/or browsing behavior;
  • Information about your access and use of our Site, including through the use of Internet cookies, your communications with our Site, the type of browser you are using, the type of operating system you are using, and the domain name of your Internet service provider;
  • Additional personal information that you provide to us, directly or indirectly, through your use of our Site, associated applications, associated social media platforms, and/or accounts from which you permit us to collect information; and
  • Any other personal information requested by us and/or provided by you or a third party.

We may collect these types of personal information directly from you or from third parties.

Collection and Use of SMS and Phone Numbers

We may collect and hold your phone number for various purposes, including:

  • Communication: To send SMS updates related to your orders, delivery information, and customer support.
  • Marketing Purposes: Where consent has been provided, to send you promotional information via SMS about our products, services, or promotions that may be of interest to you.

Consent and Opt-In Requirements

By providing your phone number, you consent to receive SMS communications, including marketing messages if opted in, in compliance with the Spam Act 2003 (Cth). Consent for SMS communications can be withdrawn at any time by following opt-out instructions or contacting us directly.

Opt-Out Mechanism

To stop receiving SMS marketing messages, you may reply with 'STOP' or contact us using the details below. We will promptly respect all opt-out requests and update our records accordingly.

Third-Party Disclosure for SMS Communications

We may disclose your phone number to third-party service providers solely to enable them to send SMS messages on our behalf. These providers are required to follow security practices consistent with the Australian Privacy Principles (APPs) and cannot use your phone number for any other purpose.

Collection and Use of Personal Information

We may collect, hold, use, and disclose personal information for the following purposes:

  • To enable you to access and use our Site, associated applications, and associated social media platforms;
  • To contact and communicate with you;
  • For internal record keeping and administrative purposes;
  • For analytics, market research, and business development, including to operate and improve our Site, associated applications, and associated social media platforms;
  • To run competitions and/or offer additional benefits to you;
  • For advertising and marketing, including to send you promotional information about our products and services and information about third parties that we consider may be of interest to you;
  • To comply with our legal obligations and resolve any disputes that we may have; and
  • To consider your employment application.

Disclosure of Personal Information to Third Parties

We may disclose personal information to:

  • Third-party service providers for the purpose of enabling them to provide their services, including (without limitation) IT service providers, data storage, web-hosting, server providers, debt collectors, maintenance or problem-solving providers, marketing or advertising providers, professional advisors, and payment systems operators;
  • Our employees, contractors, and/or related entities;
  • Our existing or potential agents or business partners;
  • Sponsors or promoters of any competition we run;
  • Anyone to whom our business or assets (or any part of them) are, or may (in good faith) be, transferred;
  • Courts, tribunals, and regulatory authorities, in the event you fail to pay for goods or services we have provided to you;
  • Courts, tribunals, regulatory authorities, and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or to establish, exercise or defend our legal rights; and
  • Third parties, including agents or subcontractors, who assist us in providing information, products, services, or direct marketing to you. This may include parties located, or that store data, outside of Australia.

Overseas Disclosure

We may store personal information overseas. Where we disclose your personal information to the third parties listed above, these third parties may also store, transfer, or access personal information outside of Australia. Unless we seek and receive your consent to an overseas disclosure of your personal information, we will only disclose your personal information to countries with laws which protect your personal information in a way that is substantially similar to the Australian Privacy Principles and/or we will take reasonable steps to ensure that overseas recipients protect your personal information in accordance with the Australian Privacy Principles.

How We Treat Sensitive Information

Sensitive information is a subset of personal information given a higher level of protection under the Australian Privacy Principles. Sensitive information means information relating to your racial or ethnic origin, political opinions, religion, trade union or other professional associations or memberships, philosophical beliefs, sexual orientation or practices, criminal records, health information, or biometric information. We only collect, hold, use, and disclose sensitive information for:

  • The primary purpose for which it is collected;
  • Secondary purposes that are directly related to the primary purpose, including disclosure to the above-listed third parties as reasonably necessary to provide our services to you;
  • Contacting emergency services, or speaking with your family, partner, or support person where we reasonably believe there is a serious risk to the life, health, or safety of you or another person and it is impracticable to obtain your consent; and
  • If otherwise required or authorised by law.

Your Rights and Controlling Your Personal Information

  • Choice and Consent: Please read this Privacy Policy carefully. By providing personal information to us, you understand that we will collect, hold, use, and disclose your personal information in accordance with this Privacy Policy. You do not have to provide personal information to us; however, if you do not, it may affect your use of this Site or the products and/or services offered on or through it.
  • Information from Third Parties: If we receive personal information about you from a third party, we will protect it as set out in this Privacy Policy. If you are a third party providing personal information about someone else, you represent and warrant that you have that person’s consent to provide their personal information to us.
  • Restrict: You may choose to restrict the collection or use of your personal information. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us using the details below.
  • Access: You may request details of the personal information that we hold about you. An administrative fee may be payable. In certain circumstances, as set out in the Privacy Act 1988 (Cth), we may refuse to provide personal information that we hold about you.
  • Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant, or misleading, please contact us using the details below. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading, or out of date.
  • Complaints: If you believe that we have breached the Australian Privacy Principles and wish to make a complaint, please contact us using the details below and provide full details of the alleged breach. We will promptly investigate your complaint and respond to you in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint.
  • Unsubscribe: To unsubscribe from our e-mail database or opt-out of communications (including marketing communications), please contact us using the details below or use the opt-out facilities provided in the communication.

Storage and Security

We are committed to ensuring that the personal information we collect, including SMS numbers, is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure personal information and protect it from misuse, interference, loss, unauthorized access, modification, and disclosure.

Transmission of information is carried out at your own risk. While we take reasonable steps to safeguard your personal information, we cannot assure you that the personal information we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.

Cookies and Web Beacons

We may use cookies on our Site to store your preferences and improve your experience. Additionally, third parties (e.g., Google and Facebook) may place our advertisements on social media and online media feeds as part of our retargeting campaigns.

Links to Other Websites

Our Site may contain links to other websites. We do not have control over these sites and are not responsible for the protection and privacy of any personal information you provide while visiting them. These websites are not governed by this Privacy Policy.

Amendments

We may update this Privacy Policy at any time by publishing the amended version on our Site. We recommend you check our Site regularly to ensure you are aware of our current Privacy Policy.

For any questions or notices, please contact us at:

By Daily Pty Ltd
Email: hello@bydaily.com.au
ABN: 41680011901

Last Update: 31.10.2024
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